Coronovirus Info

BODYBOARD HQ / COVID 19

Hello world. There are many customers who are wanting to buy equipment so here is how we are planning to operate.

The health and well-being of our staff and customers are important to us. We have already been practicing physical distancing for the last 8 weeks as we are acutely aware how easy it is to spread the Corona Virus. We will be stepping up sanitisation considerably and will continue to take further precautions for both you and our safety, ultimately for the safety of the most vulnerable in our society.

SHOP:
Once again, we would prefer customers to call us before attempting a visit so we can talk you through your requirements. However, we are aware that this does not fit for every customer. The shop will be open but not in a traditional manner. We are going to operate a strict one in, one out policy, One child can be accompanied by a parent. etc. We will accept card payments but *no cash payments* at this time.
The main store will re-open on the *1st of June* but in the mean time you can still call for wetsuit & board advice and use the click and collect facility to purchase.

The phone is manned 7 days a week for advice from 10am to 5.30pm

CLICK & COLLECT:
We are offering a click & collect service where you pay through our website and we will refund any postage that the site may prompt you to pay.
Alternatively, you can call and pay over the phone.
We can prepare your purchase and arrange a time for collection *7 days per week at a pre arranged time* and make sure that there is no physical contact to either yourselves, any door handles, card machines

MAIL ORDER:
We actively encourage any potential customer to give us a call first to discuss your requirements. As we understand it, the virus can survive on hard surfaces like steel and plastic for up to 72 hours, cardboard for 24 hours. For your protection we will only send out on a normal 2-day service. If you need extra reassurance try not to touch or open the box for a further 24 hours or use gloves to handle the package. Of course, we have to rely on the individual courier drivers to deal with their own hygiene & handling of the boxes hence our recommendation of further non contact
for 24 hours.

I am sure you will understand why we are going to take the above measures for the foreseeable future.
Obviously we will be watching the situation very carefully and will react accordingly. As this is an ever changing situation we ask that you continue to check our website for the most current updates and store opening times.

Please stay safe, choose quieter surf spots, keep your distance from others and try not to have too much contact with well used surfaces. Wash those hands!
Take care.
Dave
BODYBOARD HQ
01209 844806